Frequently Asked Questions

Getting Started

  1. How do I sign up?

    It’s simple - All you need is an active DoorDash merchant account (for program eligibility) and a DoorDash customer account (so that you can place orders). Then, grab 15 minutes with one of our Account Executives (Via “Request an Appointment”, or directly via the “Our Team” page) and they’ll help activate your account! 

  2. How do I place orders?

    The Supply Club operates via the normal customer ordering experience on doordash.com or the customer app. Once we’ve enrolled your account, you’ll see supply/grocery stores more heavily marketed to you, and discounts will be automatically applied at checkout when you place an order with us. Then, you’ll have your order picked out by one of our delivery professionals and on its way to your business in under 1-2 hours.

  3. Is the Supply Club officially affiliated with DoorDash?

    Yes! The Supply Club is a DoorDash-run program designed to support our restaurant partners with their inventory requirements. Our objective is to help our partners save time and money so they can focus more on doing what they do best - making great food and delighting customers. 

  4. Where does the Supply Club operate?

    The Supply Club is currently only active in Detroit, MI and Providence, RI.

  5. What are the eligibility requirements for becoming a member of the Supply Club?

    The only eligibility requirement is that you must be an active DoorDash restaurant partner.

  6. What suppliers are the benefits eligible at?

    We have a wide range of suppliers & grocers available. They include: ALDI,Shaw's, Restaurant Depot, Target, Price Rite Marketplace, Shaw's Flash Grocery, America's Food Basket, Seabra Foods, Shaw's Deli, DashMart, Stop & Shop, BJ's Wholesale Club, Market Basket, Meijer, DoorDash Market, Rivertown Market, Woodward Corner Market, Fresh Thyme, Imperial Fresh Market, Dollar General, Plum Market, Village Market, VG's - Grocery, Shopper's Market, Sheena's Marketplace, H Mart, Hi-Lite Fresh Market, Punjab Grocers, Erie IGA, Apollo Market, Vegas Food Center.

Account Setup

  1. Can multiple team members use the same membership?

    Yes, you’re welcome to share your login details with others at your business if you share inventory purchasing responsibilities. 

  2. If I am responsible for purchasing at more than one location, can I sign all of them up?

    Yes, you can map a single account to numerous stores. However, we strongly suggest you set up accounts for the individuals directly responsible for purchasing inventory at each location.

  3. How do I update my account or payment info?

    Reference this help article on how to update account information. 

  4. Can I cancel anytime?

    You’re welcome to cancel your membership at any time, but there are no fees, costs, or downside to having it live in perpetuity. 

Ordering Guidelines / Requirements

  1. Is there a minimum order amount?

    Nope! However, your savings will increase with higher spend. You pay fees on orders < $35 with a DashPass membership, and you need to spend > $100 in order to unlock the 10% discount. 

  2. Is there a cap on how much I can order or the discount amount?

    Yes, at this time we cannot support orders > $800 at a time. Additionally, discounts on a single order are capped at $50. 

  3. How wide is your delivery radius?

    Delivery radius varies based on market and supplier, but generally we can cover any location within 10 miles of a given supplier. 

  4. Can I order for pickup or does it need to be delivery?

    Unfortunately we do not offer pickup services at this time. All orders are for delivery. 

Pricing / Fees

  1. Are there any fees or contracts associated with signing up?

    Nope! There are no hidden fees or contracts. Signing up simply entails creating a DoorDash customer account and then speaking with one of our Account Executives so that we can enroll your business into the program. You’re welcome to cancel your membership at any time, but there is no downside to having it live in perpetuity. 

  2. How much can I expect to save? What are the fees / costs applied when purchasing?

    Members can expect to save 10-15%+ on orders > $100 compared to purchasing via DoorDash without a membership. Note that prices on DoorDash are often higher than in-store prices, but after member discounts are applied, customers can expect to pay just ~1-4% more vs. in-store pricing, depending on the item.

  3. The prices I see on the app look higher than what I see in-store, I thought they were supposed to be discounted?

    Prices on DoorDash are sometimes higher than what the supplier/grocer charges in-store. The difference can vary based on store and item. However, after applying the 10% member discount on orders > $100, you can expect to pay ~1-4% higher than in-store prices. Note that the discount is not applied until you are at the checkout screen, so prices will look higher in the catalog than they end up being.

Order Quality

  1. How can I trust that the order will be picked out and delivered properly?

    We have a team of trusted delivery professionals that are designated specifically for large, restaurant supply orders. They have a strong record of accurate and timely delivery.

  2. Who do I contact if I have a problem with an order?

    Please reach out to your dedicated Account Executive that you signed up for the program with. They will be able to help you with any problems, questions or concerns.

Accessing Benefits 

  1. What benefits do I get with a membership?

    Members get 1) A free DashPass membership, which nullifies fees on orders > $35. Normally a $120/year value. 2) 10% off any supply order with a subtotal > $100 and 3) $100 in credits up front to get you started.

  2. How do I activate my DashPass membership?

    After confirming enrollment with your Account Executive, you should receive an invitation via email titled, “You're Invited! Get Delivery on DoorDash, Inc”. You will need to click the “Accept invitation” link in the email to enroll. If you can’t find the email, please try looking in your
    “Promotions” inbox, or search for “You're Invited! Get Delivery on DoorDash, Inc” directly in your search bar.

  3. Where do I see the credits on my account?

    Credits will be applied to your account by EOD after you enroll with an Account Executive. You’ll see them automatically applied to your order at checkout.

  4. Where do I see the discounts applied on the order?

    You will see the discount applied at the checkout screen after you’ve selected all of your products and are ready to purchase.