Supply
Status |
| We're recognizing the Dashers who deliver great quality to our restaurant supply customers. |
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| What it is |
| Supply Status is our new program for Restaurant Depot orders. There are three tiers: Elite, Advanced, and Enrolled. You land in the highest tier you qualify for, and each one comes with its own benefits. |
| Why we built it |
| Dashers who do this work well deserve clear recognition. Supply Status gives you a goal to work toward, rewards you for it, and makes it simple to see where you stand. |
| What's changed |
| • | Restaurant Depot only. Only Restaurant Depot orders you complete after joining our Restaurant Supply Preferred Dasher Program count. |
| • | Recent quality. We look at your most recent 40 completed Restaurant Depot orders, or all of them if you've done fewer than 40. |
| • | Monthly updates. Your tier is set at the start of each month and stays in place until the next monthly update. |
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| The tiers |
| You land in the highest tier you qualify for. Here's what each one gets. |
| Supply Elite |
| Benefits |
| ✓ | Guaranteed DoorDash Platinum status |
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| ✓ | First priority on Restaurant Depot Supply orders |
| ✓ | Access to exclusive bonus opportunities, including larger bonuses when available |
| ✓ | First chance to test new types of orders |
| ✓ | Fastest VIP Supply support |
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| Supply Advanced |
Second priority on Restaurant Depot Supply orders
Access to select bonus opportunities when available
VIP Supply support |
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| Supply Enrolled |
Priority on Restaurant Depot Supply orders
VIP Supply support
Onboarding and coaching to help you reach Advanced |
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| How you qualify |
| Here's what each tier takes. You qualify at the highest tier where you meet every requirement. |
| Requirement |
Elite |
Advanced |
Enrolled |
| Orders since joining |
20+ |
10+ |
– |
| Recent activity |
5+ orders in 30 days |
1+ order in 90 days |
– |
| Items not found |
6% or less |
8% or less |
– |
| Missing or wrong |
2% or less |
3% or less |
– |
| Quality stats come from your most recent 40 completed Restaurant Depot orders. Anyone still building toward these requirements, or with no Restaurant Depot order in the last 90 days, is in Enrolled. |
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| FAQ |
| When does my tier change? |
| Your tier is set on the 1st weekday of each month and stays in place until the next monthly update. |
| Which orders count? |
| Only Restaurant Depot orders you complete after joining our Restaurant Supply Preferred Dasher Program count toward your tier. |
| What are "items not found"? |
| Original items on an order that you could not find. |
| What counts as "missing or wrong"? |
| Items refunded as missing or incorrect. That includes an item left in your car or at the store, the wrong item, or the wrong quantity, like a single unit instead of a full case. |
| Which orders are used for my quality stats? |
| Only your most recent 40 completed Restaurant Depot orders. Older orders roll off as you keep delivering. If you haven't completed 40 orders since enrollment, we look at all of the orders you have completed. |
| How do I move up? |
| Keep completing Restaurant Depot orders and keep your items-not-found and missing-or-wrong rates under the tier limits. Check your orders carefully while you're shopping, and reach out to the Supply support line at 888-491-9984 if you ever need help on a live order. |
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| Questions? |
| If you have any questions, text the Supply Club support line at 888-491-9984. |
| Check your email for an email from restaurant-supply-dashers@doordash.com with your most recent tier and stats. |
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